Contact us

Employment

At Ultralase we pride ourselves on attracting and recruiting the best. We want committed people keen to aspire to excellence by continually improving our high standards in vision correction.

If you think you can join our team and would like to explore taking your career to a new level, please e-mail a copy of your CV with a covering letter outlining your ambitions to our HR Manager positions@ultralase.com.

View our Jobs page for the latest opportunities.

Complaints

We have set the highest possible standards for our service. Our Lifetime care Guarantee is designed to deliver the standard of care that compliments our record of clinical excellence. As specialists in correcting vision, we pride ourselves on our open, honest, ethical and transparent approach to our vision correction work.

If you have any concerns or questions after your eye surgery treatment, please call our clinic advice line in the first instance on 0800 9888 237 (lines open Monday-Friday 8.00am-9.00pm; Saturday 9.00am-5.00pm; Sunday 10.00am-4.00pm).

If you have any comments or suggestions on how we may improve the quality of service to our patients, please let us know on comments@ultralase.com.

This will be fed back to both the Clinic Manager and Customer Services, who will take your feedback into account when reviewing our practices. You may wish to complete the Customer Satisfaction Survey form at your clinic at your four-week appointment. Completed forms are forwarded to the Clinic Manager in the first instance, and copies will be sent to Ultralase Head Office in Leeds.

If, for any reason, our service has not met your expectations, please contact your Clinic Manager who will do their very best to resolve the situation to your satisfaction.

In the unlikely event that this course of action does not resolve the situation to your satisfaction, then you may wish to contact our Customer Services Manager on customer.services@ultralase.com or in writing to

Ultralase Limited,
3 The Embankment,
Sovereign Street,
Leeds
LS1 4BJ.

Should the matter be of a clinical nature, we will make arrangements for you to see the lead optometrist in the clinic or the treating surgeon for a review. Matters that cannot be resolved by the clinic will be referred to Customer Services. We will respond to you within 3 working days with our intentions and will aim to resolve the complaint within 21 working days, in accordance with the regulations of the Government's Care Quality Commission, which regulates all eye clinics.

Where complaints are of a highly personal, sensitive or confidential nature, please e-mail our Chief Executive, Tony Veverka, on chief.executive@ultralase.com.

Corporate

We try as a company to be as accessible as possible to people who want make genuine contact. The following e-mail addresses are given in that spirit:

Chief Executive: chief.executive@ultralase.com
Company Secretary: company.secretary@ultralase.com
Data Protection Officer: data.protection@ultralase.com
General Enquiries: enquiries@ultralase.com
Consultation Request: consult@ultralase.com
Contact an Optometrist: optom@ultralase.com
Customer Services: customer.services@ultralase.com
Comments: comments@ultralase.com
HR Manager: positions@ultralase.com

You can also request a call back.

You might be interested to know that we are fervently anti-spam and would never sell, rent or loan your details to any third-party and we take your privacy very seriously indeed.

Legal

If you have a query relating to data or Data Protection, in the first instance please contact us FREE from a landline on 0800 9888 237.

Data Protection Officer: data.protection@ultralase.com

Company Secretary: company.secretary@ultralase.com

Ultralase Limited is a company registered in England and Wales.

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