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Ultralase Eye Clinics Limited Website – Cookie Policy

BACKGROUND:

This website Ultralase Eye Clinics Limited (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the ‘Accept All Cookies’ button or opt-in to specific categories of cookies on our Cookie consent page and press the submit button.

  1. Definitions and Interpretation
    1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Ultralase Eye Clinics Limited, a limited company registered in England under company number 0846026, whose registered address is , 96 Bristol Road, Birmingham, B5 7XJ.

  1. Information About Us
    1. Our Site is owned and operated by Ultralase Eye Clinics Limited, a limited company registered in England under company number 0846026, whose registered address is 96 Bristol Road, Birmingham, B5 7XJ.
    2. Our VAT number is 989400775.
    3. Our Data Protection Officer is Lorna Miller of Really Good Data Protection, and can be contacted by email at enquiry@ultralase.com , by telephone on 0800 093 1110, or by post at Customer Services, 172 Lincoln Road, Peterborough PE1 2NW. 
  1. How Does Our Site Use Cookies?
    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We do not use third party cookies on our website.
      1. Strictly Necessary Cookies 
        A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in and payment transactions.
      2. Analytics Cookies 
        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
      3. Functionality Cookies 
        Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
      4. Targeting Cookies 
        It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
      5. Third Party Cookies 
        Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above). We do not use Third Party Cookies.
      6. Persistent Cookies 
        Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
      7. Session Cookies 
        Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
    3. Cookies on Our Site are not permanent and will expire as indicated in the table below.
    4. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
    5. For more specific details of the Cookies that We use, please refer to the table below.
  1. What Cookies Does Our Site Use? ( you will need to complete the relevant tables)
    1. The following first party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Duration

Strictly Necessary

_adal_ca

Cookie used for measuring and visualising the effectiveness of TV, press, radio, outdoor and web spend

6 months

No

_adal_cw

Cookie used for measuring and visualising the effectiveness of TV, press, radio, outdoor and web spend

1 week

No

_adal_id

Cookie used for measuring and visualising the effectiveness of TV, press, radio, outdoor and web spend

2 years

No

_adal_ses

Cookie used for measuring and visualising the effectiveness of TV, press, radio, outdoor and web spend

30 minutes

No

ASP.NET_SessionId

Used to identify the users session on the server

Session cookie deleted when browser is closed

No

Appointment

Stores information about online booking details

1 day

No

Contact Details

Holds contact details entered on online booking page

1 day

No

cookieint

This Cookie is used to hold the permissions

1 day

No

Cords

Used to show clinic locations on Google Maps

240 hours

No

Final Message

Stores web page messages

1 day

No

General

Tracks progress of a request made to the website

1 day

No

_hjIncludedInSample

This cookie uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.

1 year

No

Messages

Stores web page messages

1 day

No

OrderID

Holds contact details entered on call back page and Info Pack request page

1 day

No

Page Message

Stores web page messages

1 day

No

_qca

This cookie may use your “computer’s IP address, pixel code, referring HTTP location, current HTTP location, search string, time of the access, browser’s time, any searches made on the applicable website, and other statistics” in order to “analyze Log Data from different websites and combine it with other non Personally Identifiable Information to produce the Reports that are made available on the Quantcast.com Site, to enable web publishers and advertisers to deliver audience segments that are appropriate for their products or services.”

1 Year

No

XSRF-TOKEN

This cookie is use to prevent cross-site request forgery

Session cookie deleted when browser is closed

No

XSRF-V

This cookie is use to prevent cross-site request forgery

Session cookie deleted when browser is closed

No

    1. The following third party Cookies may be placed on your computer or device: 

Name of Cookie

Purpose

Provider

Strictly Necessary

 

 

 

 

 

 

 

 

 

 

 

 

    1. Our Site uses analytics services provided by Google Universal Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
    2. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
    3. The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of Cookie

Purpose

Provider

Duration

Strictly Necessary

_ga

This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.

Google Universal Analytics

2 years

No

_gat_UA-47423826-1

Used to limit the amount of data recorded by Google on high traffic volume websites

Google Universal Analytics

1 minute

No

_gid

Used to distinguish unique users by assigning a randomly generated number as a client identifier.

Google Universal Analytics

24 hours

No

_utma

Used to distinguish users and sessions.

Google Universal Analytics

2 years

 

_utmb

Used to determine new sessions/visits

Google Universal Analytics

10 minutes

 

_utmc

Used to determine whether the user was in a new session/visit

Google Universal Analytics

30 minutes

 

_utmz

Stores the traffic source or campaign that explains how the user reached your site

Google Universal Analytics

6 months

 

  1. Consent and Control
    1. Before Cookies are placed on your computer or device, you will be shown a Cookie permission banner at the bottom of our website pages requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies (unless those Cookies are strictly necessary); however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use. You can return to your Cookie preferences to review and/or change them at any time by clicking the Cookie Consent hyperlink in the footer of our homepage.
    2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    3. The links below provide instructions on how to control Cookies in all mainstream browsers:
      1. Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
      2. Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
      3. Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
      4. Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
      5. Safari (iOS): https://support.apple.com/en-gb/HT201265
      6. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
      7. Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
  1. Changes to this Cookie Policy
    1. We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.
    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  1. Further Information
    1. If you would like to know more about how We use Cookies, please contact Us at enquiry@ultralase.com by telephone on 0800 093 1110, or by post at Customer Services, 172 Lincoln Road, Peterborough PE1 2NW.
    2. For more information about privacy, data protection and our terms and conditions, please visit the following:
      1. Our privacy policy can be viewed here.
      2. Our terms and conditions can be viewed here.